Team

December 20, 2013 | Posted by Dan in Science Exchange News |
Science Exchange team (Dec 2013)

The Science Exchange team (December 2013)

When I did my last team related post, we had just finished a whirlwind of hiring that expanded the Science Exchange team to nine stellar and diverse “athletes” (in the Jason Freedman sense of the word). Well, I’m proud to share that the team has continued to grow. Over the last six months, we’ve been fortunate enough to find one perfect candidate after another.

So, without further ado, meet the newest additions to the team:

  • Conria D’Souza is the first Canadian to join the Science Exchange team. She is a perfect combination of social and scientific… making her an amazing fit for our Customer Development Manager position. Before she joined Science Exchange, she devoured everything that was ever written about us and maybe knew us better than we knew ourselves. After joining the team we discovered that Conria is also an amazing graphic artist… bonus! Read the rest of this entry »

New Feature: Facility & Project Metrics

December 4, 2013 | Posted by Brianne Villano in Lab Admin Tools, New Feature |

Scientists, among most other professions, know that reputation is the key to a sustainable career. Every time you publish your latest research, you’re putting your life’s work out in the world for public consumption. Similarly, every time you order or perform an experimental service on Science Exchange, you are putting your name out there and saying, “this work represents who I am as a scientist,” and we think you should be rewarded for that.

So, Science Exchange has implemented new facility metrics! The reviews have changed and the way we display our metrics have changed – let’s go through them.

rating-icon Reviews

Every time a project is completed, both the requester and the provider have the opportunity to rate and review each other. Our previous system was a 1-5 star scale, and our data showed that the majority of the ratings fell on one end or the other. Therefore, we upgraded to the binary review system below. The percentage of positive ratings received are shown as a part of the search results and on each individual facility page.

ratingreview.png

There are two contributions for each review:

  • The user can choose that yes, you would work with your project partner again, or no, you would not.
  • A user can also leave a comment describing their experience working with their project partner.  A requester’s comment is then viewable on their provider’s facility page, and a provider’s comment is then viewable on their requester’s profile page.

complete-icon Completed Projects

Our previous blog post on increasing provider search rank went into great detail about the importance of completing projects through Science Exchange and how they affect search rank. Each completed project on Science Exchange improves a provider’s rank, and those completed projects are now visible directly in the search results:

pcr results.png

As a requester, you know immediately whether the facility has a proven track record of successfully completing projects on the site, and as a provider, you are able to showcase that track record of success.

endorse-icon Endorsements

Endorsements are ways to give merit to a facility if you haven’t yet worked with them on Science Exchange, but have worked with them outside of Science Exchange in the past.

facility page.png

Endorsements are also an easy way to bump facility search rankings. Share a facility link with whomever you wish, and they can endorse that facility at any time by visiting the page and clicking the blue “Endorse This Facility” button in the sidebar.

Future versions will include the ability to filter search results even further based on all these criteria.

We’re really excited about continuing to improve our metrics, implementing new ways to search for the experimental services you need, filtering providers based on your individual criteria, and giving service providers the opportunity to generate even more revenue and showcase their expertise. If you have any questions or feedback, please leave a comment below and we’ll be happy to chat!

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