Help Center

Tips on using Science Exchange for R&D services.

How do I get paid?

Providers on the Science Exchange Marketplace enjoy guaranteed payment from us as well as no subscription or project completion fees, making earning money easier. All of our benefits are funded by the researchers seeking your expertise, who pay a nominal percentage above your Lab Total.

How It Works

  1. When the customer accepts a quote, Science Exchange will issue you a PO.
  2. Once you receive the PO from Science Exchange, you can begin work.
  3. After you finish either a Milestone or the entire Order, send an invoice to [email protected] as per the instructions below.
  4. If your invoice is approved, you will see an order timeline event indicating “Invoice Approved”. Otherwise, the timeline will indicate “Invoice Rejected.”
invoice approved
invoice rejected

5. The order or milestone will automatically be marked “Complete” once Science Exchange has received, reviewed, and approved your invoice. (How to check the status of your invoices)

6. You will receive payment from Science Exchange per the payment terms listed on the PO issued from Science Exchange to your facility. (see below).

How to submit invoices

Email invoices to [email protected] and include Science Exchange PO number on the email subject line. 

Checklist for timely invoice payment:

  • Invoices must be issued to Science Exchange
  • Invoices must be submitted by email to [email protected] in .PDF format
  • Use a unique Invoice Number
  • Include the Science Exchange PO number
  • Quantity, price and description should mirror the Science Exchange PO for the Order (Include the Milestone number, if applicable)
  • Please also include a contact email on the Invoice document (if you use a [email protected] email address to send invoices, you will not be notified if your invoice is rejected for any reason unless you include a contact email on your invoices)

Your Purchase Order (PO) and Payment Terms

The PO terms are variable based on the customer (Net 30, Net 45, Net 60, or Net 90). The payment terms will be listed on the PO issued from Science Exchange to your facility, which can be downloaded on our website.

 If you would like to opt into a discounted early payment term (10 business days), sign up for our Rapid Payment Program.

Upfront and Milestone Payments

Faster Payment Methods

Tired of waiting for checks in the mail? Your Provider Administrator can register for direct deposit directly on your Provider Profile.

More Questions?

Science Exchange is the paying entity to your Facility, so any billing questions should be sent to [email protected] and not to the researcher who requested your services.