As a Provider on Science Exchange, you agree to these key points:
- Science Exchange is the paying entity to your lab, so any billing or financial documents and questions should be sent to [email protected] and not to the Requester contacting you.
- Science Exchange offers built-in PO processing, so quotes should be made and submitted on the platform using the “Create a Quote” button. Do not upload external quotes whether they are pdfs, word docs, excel pricing sheets, etc.
- Be sure to keep requests from Science Exchange on Science Exchange.
- We highly recommend that all communication with Requesters be detailed and on platform to ensure an audit trail of information and guarantee that Science Exchange can pay you upon project completion.
- The standard PO Terms are Net 30 but Enterprise clients have different payment terms. Upon customer approval, we are able to provide milestone or up front payment. Please add a note to when using the “Create a Quote” function so that our Sourcing Managers see your request and we can receive customer approval on your behalf.
- Need to get paid fast? You can opt into our Rapid Payment Program for eligible orders. As a member of the program, you have the option to select early payment terms (10 business days) in exchange for a small fee. This fee is a small percentage of the invoice amount and is in line with typical credit card processing fees for online transactions. Click here to opt into the Rapid Payment Program.