Help for Enterprise Administrators

Tips and FAQs to help enterprise teams manage R&D services

How do I know if an order has been placed with my ERP punchout integration?

If a researcher has placed an order with your ERP punchout integration, their order page status will be “Pending PO” while Science Exchange is awaiting the PO from the enterprise group. You can view these from your “Summary” tab on your enterprise dashboard. Once the requisition for the PO has been approved by your existing approval workflows and Science Exchange receives the PO, we will activate the order and the status will change to “Active.”

In order to confirm that the requisition has been requested in your ERP procurement system, you should check with the researcher that it is in the requisition queue awaiting internal approvals if you feel that it has been Pending PO for an extended time period.