Help Center

Tips on using Science Exchange for R&D services.

Communication on Science Exchange

We provide a comprehensive project management platform. Once you’ve submitted a request to one or many Providers, you’ll have an order management page that is private between yourself, each Provider, and your collaborators.

  • Collaborators are visible on the top left-hand side of the order page (see image below). 
  • Invite your colleague(s) to collaborate with you and the Provider — click here for detailed instructions on adding collaborators.
  • Use the “Private Chat” tab to communicate with collaborators within your own organization. The messages posted to this tab are are only visible to you and your collaborators, and Science Exchange will not be notified of your response.
Message Provider
  • Discuss your project with the Provider by posting a message to the order timeline. These messages will not be sent to Science Exchange Support.
  • Define the details of your project to help the Provider create a quote and help you decide on whether to move forward with placing the order
Message Provider
  • Privately communicate with Science Exchange Customer Support to get assistance by clicking the Support icon and completing the support inquiry form.