Help Center

Tips on using Science Exchange for R&D services.

Navigate the Request page

We provide a comprehensive project management platform. Once you’ve submitted a request to one or many Providers, you’ll have an order management page that is private between yourself, each Provider, and your collaborators.

  • Collaborators are visible on the top left-hand side of the order page (see image below). 
  • Invite your colleague(s) to collaborate with you and the Provider(s) — click here for detailed instructions on adding collaborators.
  • Use the “Private Chat” tab to communicate with collaborators within your own organization. The messages posted to this tab are are only visible to you and your collaborators (not Providers or Science Exchange).
  • Compare quotes with the side-by-side quote panel. Compare Providers’ rankings, number of completed Orders, Price and estimated Project Duration. Click “Quote Details” to see specific Quote information for each Provider or “Go to Discussion” to view conversations with each Provider individually.
  • View the details of the original Request including any files that were included as attachments.
  • Privately communicate with Science Exchange Customer Support by clicking the Support icon and completing the support inquiry form.
  •  Expand the number of Providers included on the Request with “+ Invite Providers” button