Privacy Shield Certification Shows Our Commitment to Protecting Customer Data

July 20, 2017 | Posted by Team in Company, Outsourcing Best Practices, Press Release, Research, Science Exchange News |

Science Exchange First & Only R&D Outsourcing Platform to Receive EU-U.S. Privacy Shield Framework Certification

PALO ALTO CA, July 20, 2017 – Science Exchange today announced that it is the first and only R&D outsourcing platform to receive EU-U.S. Privacy Shield Framework certification from the U.S. Department of Commerce. This certification demonstrates the company’s commitment to the protection and privacy of sensitive data shared by its customers and scientific service providers on the Science Exchange platform.

Designed by the U.S. Department of Commerce, the European Commission and Swiss Administration, the EU-US Privacy Shield Framework provides companies with a method to conform to data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic business. This new framework replaces the EU-U.S. Safe Harbor program.

“The privacy and security of data for scientific research is a top priority for our customers and service providers, and we saw this certification as an important step for Science Exchange, especially in light of recent cyberattacks that affected companies across the healthcare and biopharma industries,” said Elizabeth Iorns, Ph.D., co-founder and CEO of Science Exchange. “The thousands of companies that use the Science Exchange platform can be assured that we are committed to the protection of the personal and scientific data entrusted to us.”

To receive EU-U.S. Privacy Shield Framework certification, companies must commit to a range of data management requirements, including that they will:

  • Inform individuals about how their data is processed
  • Maintain data integrity and purpose limitation
  • Ensure accountability for data transferred to third parties
  • Review and certify that all requirements are met on an annual basis

In addition to being the only R&D outsourcing platform with EU-U.S. Privacy Shield Framework certification, Science Exchange is also SOC 2 compliant, which validates that the company meets standardized criteria for managing data privacy and security – a certification that is increasingly required by regulators and auditors. Science Exchange is also ISO 9001 certified, which recognizes that the company adheres to strict quality management principles and maintains a consistent quality assurance program.

For more details about the EU-U.S. Privacy Shield Framework, the certification process, or to view a list of participating companies, visit www.privacyshield.gov.

Read more about our certifications ensuring data security, quality management and privacy at www.scienceexchange.com/compliance.

 

Media contact:

Kerry Metzdorf
Big Swing Communications
978-463-2575
kerry@big-swing.com

Science Exchange Raises $28M in Series C Funding

June 29, 2017 | Posted by Team in Company, Press Release, Science Exchange News |
Science Exchange Team

The Science Exchange Team

Funding led by Norwest Venture Partners with participation from Union Square Ventures, Maverick Capital and Collaborative Fund

Palo Alto, CA – June 29, 2017 As further evidence of its position as the world’s leading platform for outsourced research and development (R&D), Science Exchange today announced it has raised $28 million in Series C funding. Founded in response to the global growth in outsourced R&D services, the company has raised more than $58 million since its inception in 2011. Norwest Venture Partners led the latest round with participation from existing investors Union Square Ventures, Maverick Capital, and Collaborative Fund.

“In the last decade, outsourcing of R&D has become a core strategy for improving efficiency and providing access to innovation for top companies globally. Forty percent of R&D spend is now outsourced and this trend continues to grow,” explained Science Exchange CEO Elizabeth Iorns, Ph.D., a research scientist who co-founded the company. “At the same time, businesses are challenged to manage their outsourced R&D. They need to track progress and provider performance across what could be hundreds of service provider relationships, impacting the cost, quality and timeliness of research projects. The Science Exchange platform solves this by removing barriers in the outsourcing process – providing companies with instant access to a network of pre-qualified service providers, as well as contracting, project management and reporting tools.”

As part of the Series C, Casper de Clercq, General Partner at Norwest and veteran of the life sciences industry with more than 20 years of commercialization and operating experience, will join the company’s board.

“Science Exchange has developed an outsourcing platform that is enjoying tremendous momentum as many of the world’s largest pharma and biotech companies have signed up,” said Casper de Clercq, General Partner at Norwest. “They are well-positioned as the leader in a large and expanding market. We are excited to help Science Exchange become the world’s largest platform for outsourced R&D.”

“We’re thrilled to be partnering with such prestigious investors to help us grow our business at such a critical time in the evolution of R&D outsourcing,” commented Iorns. “This investor confidence confirms our business strategy and potential for continued growth.”

Through the Science Exchange platform, researchers have easy and secure access to more than 2,500 of the world’s premier outsourced R&D service providers — qualified contract research organizations (CROs), contract manufacturers (CMOs), academic labs, and government facilities. Thousands of scientists have used the platform to support their pursuit of breakthrough scientific discoveries, including those from 10 of the top 20 biopharma companies. In fact, the company has grown its enterprise-wide strategic sourcing agreements with leading pharmaceutical companies by more than 2,000 percent since 2015.

Science Exchange plans to use the funding to continue its expansion beyond biopharma into other industries where scientists are faced with R&D outsourcing challenges – including agricultural science, cosmetics, aerospace and industrial chemicals. The company will strategically hire across product, engineering, sales, marketing, and customer success.

About Science Exchange
Science Exchange is the world’s leading platform for outsourced research, providing an efficient procure-to-pay platform for ordering services from a network of more than 2,500 qualified scientific service providers, all with pre-established contracts in place that protect client intellectual property and confidentiality. The platform increases scientists’ access to innovation and improves productivity, freeing them up from the administrative tasks and delays associated with sourcing, establishing and managing service provider contracts. Additionally, the Science Exchange enterprise program enables organizations to consolidate research R&D outsourcing spend into a single strategic relationship, driving efficiency and cost savings. Since being founded in 2011, Science Exchange has raised more than $58 million from Norwest Venture Partners, Maverick Capital Ventures, Union Square Ventures, Collaborative Fund, Index Ventures, OATV, the YC Continuity Fund, and others. For more information, visit http://www.scienceexchange.com. Follow the company on Twitter @ScienceExchange.

About Norwest Venture Partners

Norwest Venture Partners is a leading Silicon-Valley based venture capital and growth equity investment firm managing more than $6 billion in capital. Since our inception, we have invested in more than 600 companies. The firm invests in early to late stage companies across a wide range of sectors with a focus on consumer, enterprise, and healthcare. We offer a deep network of connections, operating experience, and a wide range of impactful services to help CEOs and founders advance on their journey. Norwest has offices in Palo Alto and San Francisco, with subsidiaries in Mumbai and Bengaluru, India and Herzelia, Israel. For more information, please visit http://www.nvp.com. Follow Norwest on Twitter @NorwestVP.

# # #

Media Contacts

Kerry Metzdorf
Representing Science Exchange
kerry@big-swing.com
978-463-2575

Ellie Javadi
Norwest Venture Partners
ejavadi@nvp.com
650-289-2227

 

Covance Nonclinical Services Now Listed On Science Exchange

June 14, 2017 | Posted by Team in Company, Drug Discovery, Science Exchange News, Uncategorized |

Covance   +  Science Exchange

 

Biopharma scientists seeking to outsource nonclinical studies have a new way to access the scientific expertise of Covance, a market leader in drug development. Covance’s nonclinical scientific services – including lead optimization, safety assessment, drug metabolism and bioanalytical solutions – are now available through Science Exchange. Scientists can order available study services from Covance by visiting the Covance Storefront on ScienceExchange.com. Or they can contact the Science Exchange Concierge Service to have a Sourcing Manager prepare custom quotes and provide start-to-finish project management.

Scientists from around the world already use Science Exchange to save time and money by ordering services from our network of more than 6400 pre-qualified service providers. With Covance joining the Science Exchange network, scientists can further benefit by being able to easily access the deep nonclinical scientific expertise of one of the world’s top CROs through the convenience of the Science Exchange platform. 

In addition, researchers at companies who have established enterprise-level Master Service Agreements (MSAs) with Science Exchange can get projects started with Covance almost instantly.

As an introductory offer, through September 30, 2017, requesters can take advantage of special fast study starts on select GLP Toxicology in vivo studies or full IND/CTA-enabling packages available from Covance, ordered through the Science Exchange platform.  

Request a quote today — access nonclinical scientific services from Covance through the Covance Storefront on Science Exchange.

 

* To be eligible for introductory offer, work must begin by September 30, 2017. Additional terms and conditions apply.  This is a limited time, limited capacity offer – Covance reserves the right to end these promotions at any time, without notice.

Alzheimer’s Drug Discovery Foundation and Science Exchange Launch ADDF ACCESS

June 9, 2017 | Posted by Team in Company, Drug Discovery, New Feature, Press Release, Research, Science Exchange News |

New “CRO Finder” Connects Scientists with Specialized Resources

by Cliff Culver, VP Strategy and GM, Science Exchange | www.scienceexchange.com

NEW YORK, June 7, 2017 — The Alzheimer’s Drug Discovery Foundation (ADDF), the only public charity solely focused on funding the development of drugs for Alzheimer’s, and Science Exchange today announced the launch of ADDF ACCESS, a first-of-its-kind online platform designed to match scientists working on central nervous system (CNS) diseases with a vetted network of contract research organizations (CROs).

ADDF ACCESS meets the unique needs of scientists in both academia and small biotech companies by combining the resources of Science Exchange, the world’s leading marketplace for outsourced research and development, with the Alzheimer’s drug discovery knowledge of the ADDF.

“Drug discovery requires a wide range of expertise, from medicinal chemistry and pharmacology to project management and regulatory affairs,” said Lauren Friedman, Ph.D., ADDF ACCESS program director. “Researchers don’t always have the interdisciplinary teams needed to develop a drug. We created the new ACCESS website with Science Exchange to connect researchers with high-quality CROs and provide guidance and resources to help successfully advance their drug programs.”

On ADDF ACCESS, scientists will find:

A network of CROs and consultants with CNS drug discovery expertise, vetted by the ADDF and Science Exchange
An expert concierge service to match scientists with the right CROs, solicit multiple competitive quotes, and manage projects
A library of educational resources, including a guide to CNS drug discovery and development
“Early-stage drug research is the engine that drives progress in treating Alzheimer’s and CNS diseases,” said Dr. Howard Fillit, M.D., executive director and chief science officer of the ADDF. “We are excited to provide a resource specifically designed to facilitate connections that fuel this engine. Every scientific discovery gets us closer to finding a treatment.”

“Eliminating the laborious, resource-intensive process of finding and negotiating with CROs and other service providers helps researchers focus on their important work, and that’s what Science Exchange is all about,” said Elizabeth Iorns, Ph.D., CEO and co-founder of Science Exchange. “We are thrilled to partner with the ADDF on this new ACCESS website that will give scientists specializing in CNS diseases the tools and services they need to bring important, potentially life-saving drugs to market faster.”

To learn more, visit https://www.alzdiscovery.org/addf-access

About the Alzheimer’s Drug Discovery Foundation (ADDF)
Founded in 1998 by Leonard A. and Ronald S. Lauder, the Alzheimer’s Drug Discovery Foundation (ADDF) is dedicated to rapidly accelerating the discovery of drugs to prevent, treat and cure Alzheimer’s disease. The ADDF is the only public charity solely focused on funding the development of drugs for Alzheimer’s, employing a venture philanthropy model to support research in academia and the biotech industry. Through the generosity of its donors, the ADDF has awarded over $100 million to fund more than 500 Alzheimer’s drug discovery programs and clinical trials in 18 countries. To learn more, please visit: http://www.alzdiscovery.org/.

About Science Exchange
Science Exchange is the world’s leading marketplace for outsourced research. Science Exchange provides an efficient procure-to-pay platform for ordering services from the world’s largest network of scientific service providers. Through Science Exchange, clients gain access to over 2,400 qualified service providers, all with pre-established contracts in place that protect client intellectual property and confidentiality. This increases scientists access to innovation and significantly improves their productivity because they are freed up from the administrative tasks and delays associated with sourcing, establishing and managing service provider contracts. At an organizational level, the Science Exchange enterprise program enables organizations to consolidate the long tail of research outsourcing spend into a single strategic relationship driving significant efficiency and cost savings. To date, Science Exchange has raised over $30 million from Maverick Capital Ventures, Union Square Ventures, Index Ventures, OATV, the YC Continuity Fund, and others. For more information, visit www.scienceexchange.com.

SOURCE Alzheimer’s Drug Discovery Foundation

Related Links

http://www.alzdiscovery.org

New Feature for Requesters: Add Collaborators to Your Order

June 1, 2017 | Posted by Team in Company, New Feature, Science Exchange News |

by Elizabeth Iorns, Co-Founder & CEO, Science Exchange

Science, by its very nature, lends itself to collaboration. At Science Exchange, we endeavor to make discovery and access to scientific services as easy as possible – while also improving researchers’ ability to collaborate effectively.

With that goal in mind, we have released the Requester Collaboration feature. This feature allows requesters of scientific services to invite and manage additional collaborators for a project.

Examples of collaborators include:

  • A member of your organization’s accounting team who needs to view the project to make payment.
  • A colleague helping you to work through the project details with the service provider.
  • An administrator seeking a high level overview of research activities of their organization on Science Exchange.

The new feature will enable:

  • Intuitive addition of collaborators to existing projects
  • Transparent communication between collaborating requesters and the service provider
  • Easy transfer of ownership between requesters/collaborators

We will continue to listen to our users and bring new features to our platform to facilitate scientific discovery. To learn more about the Requester Collaboration Feature, view our video demo or check out the Q&A below. If you’d like a personal demo of this feature or the Science Exchange marketplace, submit a request here.

Requester Collaboration Feature Video Demo

 

Requester Collaboration Feature Q&A

What can collaborators do?

Invited collaborators will see the order on their Science Exchange Dashboard. The collaborator can access the order page, post messages, accept quotes, and mark orders as completed.

How will collaborators be notified?

Collaborators will get email notifications regarding new messages that have been posted to the order page. They can also reply to the new message email notification from their inbox and the response will be posted to the order page. However, they will not get email notifications when the provider generates a quote for the request or that the order has been completed.

How does this change what the primary Requester can do?

There are no changes for the primary Requesters — they can still do everything, e.g., post messages, accept quotes, and mark orders as completed. As the primary Requester, you will also be notified via email of main updates regarding the order, e.g., messages, quotes submitted, quotes accepted, provider completing the order. However, you can transfer the ownership of the order to a collaborator so that they become to primary Requester.

How do I invite a collaborator?

  1. Go to the order page
  2. On the right-hand side, under “Researchers,” you’ll see a link called “Manage.” Click on that link.
  3. Enter your collaborator’s email and then invite them.
  4. The collaborator will get an email from Science Exchange with the invitation. They should click on the green button in the email.
  5. The collaborator will (sign up for a Science Exchange account, and then) arrive at the order page.
  6. Collaborator can post messages, accept quote, mark order as complete.

How do I transfer ownership of the order to my collaborator?

  1. Go to the order page
  2. On the right-hand side, under “Researchers,” you’ll see a link called “Manage.” Click on that link.
  3. You’ll see your collaborator’s name. Click on the blue “Make Owner” link.

Still have questions?

We’re happy to help! Contact us here with your questions.

Y Combinator launches Science Exchange-powered marketplace to support its companies’ research and development

April 5, 2017 | Posted by Diana Truong in Company, Press Release, Science Exchange News |

MOUNTAIN VIEW, CA, USA, 5 March 2017–


Science Exchange, the world’s leading marketplace for outsourced research and development, today announced a strategic partnership with Y Combinator (YC). YC-backed companies will now have exclusive access to the Science Exchange-powered YC marketplace, where they can instantly order experimental services from a network of over 2,500 qualified scientific service providers, all with pre-established contracts that protect companies’ IP and confidentiality.

YC, best known for its investments in tech giants including Airbnb, Dropbox, and Stripe, began investing in life sciences companies in 2014 as the need and opportunity to fund early stage companies in this space became increasingly apparent. The Science Exchange partnership addresses the unique needs of these R&D-focused companies, enabling them to compete on an equal footing with Science Exchange’s established global pharmaceutical and biotechnology clients by readily accessing the expertise and infrastructure housed in the Science Exchange network of service providers.

The Science Exchange marketplace will help YC companies:

  1. Expand access to qualified service providers.
    Life science and biotech entrepreneurs must balance the need to access new, innovative service providers with the time-consuming process required to vet each potential service provider for quality and capability. Science Exchange streamlines this process with a network of over 2,500 service providers that have been pre-qualified through a stringent, ISO 9001-certified evaluation process that includes metrics tied to performance on past projects. Science Exchange additionally supports researchers with an expert Sourcing Team that can recommend the best service providers for each scope of work, further minimizing the risks inherent in outsourcing.

  2. Eliminate administrative overhead.
    Each service provider relationship typically requires a standalone contract that may take months to negotiate and implement. Under the partnership, all service providers on the YC-Science Exchange network are available under a single contract that protects IP and confidentiality.
    Science Exchange also eliminates the need for YC-funded companies to conduct costly and time-consuming regulatory audits of service providers. Science Exchange’s in-house audit team conducts on-site inspections of service providers and facilities to ensure regulatory compliance, ensuring that contracted service providers possess necessary certifications, licenses, informed consent of subjects, and data security.

  3. Save money.
    The Science Exchange-powered YC marketplace enables companies to quickly identify cost-competitive options and provides access to special offers exclusive to YC-funded companies.

YC is the latest organization to choose to partner with Science Exchange, and joins over 30 enterprise clients using Science Exchange-powered marketplaces to manage their outsourced R&D.

“In the last decade, the landscape for biotech firms has changed dramatically,” said Michael Seibel, CEO of Y Combinator. “Bringing a drug to market, which once took millions of dollars and several years of work because of infrastructure costs involved in building a lab, can now happen in a fraction of the time and funding required because of the ability to outsource R&D. YC invested in Science Exchange years ago because we saw the promise of what they were doing to help companies innovate faster, get important products to market quickly, and reduce the friction inherent in starting a business. Now we are excited to offer these benefits to our companies who have brilliant ideas and are meeting urgent market demands, but need the administrative and cost barriers removed so they can focus on their innovations.”

“The Science Exchange platform solves the challenge of R&D outsourcing: we provide scientists with efficient access to a network of highly qualified service providers,” said Dr. Elizabeth Iorns, Founder & CEO of Science Exchange. “We believe, like Y Combinator, that key to advancing groundbreaking research is eliminating the barriers to innovation, and we are thrilled to help YC-funded companies bring potentially life-saving products to market faster.”


About Science Exchange
Science Exchange is the world’s leading marketplace for outsourced research. Science Exchange provides an efficient procure-to-pay platform for ordering services from the world’s largest network of scientific service providers. Through Science Exchange, clients gain access to over 2,500 qualified service providers, all with pre-established contracts in place that protect client intellectual property and confidentiality. This increases scientists access to innovation and significantly improves their productivity because they are freed up from the administrative tasks and delays associated with sourcing, establishing and managing service provider contracts. At an organizational level, the Science Exchange enterprise program enables organizations to consolidate the long tail of research outsourcing spend into a single strategic relationship driving significant efficiency and cost savings. To date, Science Exchange has raised over $30 million from Maverick Capital Ventures, Union Square Ventures, Index Ventures, OATV, the YC Continuity Fund, and others. For more information visit www.scienceexchange.com.

About Y Combinator
Y Combinator is a startup fund based in Mountain View, CA. In 2005, Y Combinator developed a new model of startup funding. Twice a year they invest a small amount of money in a large number of startups. The startups move to Silicon Valley for 3 months, and the YC partners work closely with each company to get them into the best possible shape and refine their pitch to investors. Each batch culminates in Demo Day, when the startups present their companies to a carefully selected audience of investors. Y Combinator has invested in over 1,464 companies including Airbnb, Dropbox, Stripe, Reddit, Instacart, Docker and Gusto. The combined valuation of YC companies is over $80B.

Keeping your information secure with SOC 2-compliant IT infrastructure

March 1, 2017 | Posted by Diana Truong in Company, Science Exchange News |

If you have ever felt reluctant to outsource projects to a service provider because you are worried about sharing proprietary information, you should know that Science Exchange’s mission is to help assuage those concerns. Our dedicated Legal and Engineering teams obtain all of the certifications and meet all the regulatory requirements that your businesses require.

SOC 2 Certification

Recently, Science Exchange was granted SOC 2 certification (Service Organization Control 2, Type 2), a strenuous test and report on the effectiveness of a service organization’s controls. This meant that external auditors reviewed many of the critical processes in our business to make sure our systems complied with five key principles.

Principles of SOC 2 compliance:

  • Security: Access to our system requires authorization.
  • Availability: Our system operates as we have committed.
  • Processing integrity: Processing occurs completely, on time, accurately, and when authorized.
  • Confidentiality: Information designated as “confidential” is specifically protected.

You can read more details on these principles and their implementation on the official SOC 2 page.

What does SOC 2 certification mean for Science Exchange users?

Any information shared through the Science Exchange website or via email to a scienceexchange.com address is kept completely confidential.

Examples of information we keep confidential:

  • Proposed experiments and collaborations
  • Information on proprietary (i.e., unpublished) materials and methods
  • Experimental results/data
  • Personal identifying information
  • Financial information and payment details

Of course, SOC 2 Type 2 certification is an ongoing process. We will be audited again and again to make sure that your contractual agreements executed with Science Exchange, as well as any revisions to it, remain confidential. We will periodically test our systems for vulnerability and unauthorized access, and we will regularly back up data, keeping backup logs readily available. These are just a few examples of the tireless work we do to minimize the risk inherent in outsourced R&D, helping you advance their research faster.

Visit and bookmark our Compliance page to stay abreast of Science Exchange’s ongoing commitment to your security.

Why requesters love Sourcing Manager & neuroscientist, Zev Wisotsky

February 27, 2017 | Posted by Keith Osiewicz in Company |

At Science Exchange, our Masters’ and Ph.D.-level sourcing managers will help you find the right service provider for your project. Based on glowing customer testimonials, we know that our sourcing managers are one of our company’s greatest assets.

Let’s get to know them better! We’ll start with customers’ favorite, Zev Wisotsky. Trained in neuroscience, he devoted his graduate research to studying taste detection in insects.

Zev

“We love working with you, you are amazing…Thanks for everything you do.” Researcher at Gilead Sciences, to Zev

Featured Sourcing Manager: Zev Wisotsky, Ph.D.

Expertise: Neuroscience

Why requesters keep coming back to him: Zev embodies excellence in customer service. That rare combination of empathy, patience, dedication, and hyper-organization comes together in Zev, seasoned with a dash of effortless communication and a sauce of good humor.

One request he is proud of being able to source: Zev is particularly proud to have once located some difficult-to-find tuberculosis blood and peripheral blood mononuclear cell (PBMC) samples for a client that was not able to find them. This allowed our client to further their research. They were also excited to be able to start their project quickly once they joined Science Exchange.

How he solved one tough sourcing challenge: There was one overseas shipping error where Zev was able to coordinate with the client and service provider to fix and reship samples with minimal extraneous costs and time.

Experience (education and/or prior roles): Zev graduated from University of California Riverside with a degree in Neuroscience, investigating and characterizing the cellular mechanisms involved in taste detection using fruit fly and mosquito. He then completed postdoctoral research at Stanford investigating the role of brain regions involved in fear memory and addiction through silencing different brain circuits optogenetically.

Likes: Bicycling, singing and playing music

Dislikes: Traffic and stale cake

So…. do flies like beer or water? The answer is in this NPR article about Zev’s research!

The New Science Exchange Dashboard for Requesters

February 2, 2017 | Posted by Team in Company, Education, How To, New Feature |

Researchers requesting services who have recently logged in to your Science Exchange account may have noticed the improvements we have made to your Dashboard! We hope that these changes will make it even easier to communicate with your service providers, manage projects, and compare quotes. Ultimately, our goal is to help you make better decisions, faster, with maximum transparency.

In this post, we summarize what is new in the dashboard for requesters.

 

Request services even more easily

If you have not yet requested services through Science Exchange, the new dashboard makes doing so as easy as possible.  

Use the Marketplace for fastest access to providers. Type keywords into the Marketplace search bar, such as “ELISAs,” “Boston BioSource,” or “Cambridge MA,” to search our network of service providers. Requests are sent directly to the providers, giving you the fastest access to our network.

Enjoy white-glove sourcing with our Concierge service. Ask our Concierge service to find service providers by submitting the short webform. This will engage our Masters- and Ph.D.-trained Sourcing Managers, who will gather quotes from the best service providers for your project.

Dashboard-FTUE-01-1


Track requests at a glance

Spend more time on science, less time monitoring your request status. Once you have made requests, the new Dashboard delivers a consolidated view to help you keep track of:

  • Request status
  • With whom you are working
  • Both Marketplace and Concierge projects

As you can see below, the Dashboard makes it easy to identify and communicate with the people with whom you are working, for each project. If you have experience outsourcing research projects, you know well that better communication is key for obtaining reliable study results.

Dashboard-01-1

 

Brand new to the Dashboard is the addition of the Concierge Requests panel, which allows you to track your submitted projects. Once a Sourcing Manager has been assigned, their contact information will be displayed. Please reach out to your Sourcing Manager directly for updates on your Concierge requests.


Easily find the Marketplace request you are looking for

Once you have submitted numerous requests, you will find it useful to navigate from the Dashboard to the new Marketplace Requests page by clicking on “Marketplace Requests” to view them all. Here, you now have fine control over the way you view and manage your ongoing requests.

Orders
This page enables you to:

  1. Archive: Clean up your view by hovering over an individual request and clicking the archive icon. Archived requests will be excluded from the default view, but can still be found.
  2. Search: Quickly find your existing requests using any keywords.
  3. Filter: Narrow your view to requests of a specific status, or reveal archived orders.
  4. Sort: Arrange your orders either by Request Number (which orders them by creation) or by date of last activity.

Any questions? We would love your feedback on this long-anticipated improvement to our site.
Contact Science Exchange today!

Provider Reviews: Net Promoter Scores

October 25, 2016 | Posted by Christina Cordova in Company, Education, Helpful products |

One of the best advertisements for a product or service is a positive review from another customer.  Reviews and ratings are so compelling and commonplace, they help guide our choices in car repair, travel destinations, and sushi restaurants.  We think customer feedback is also incredibly useful when trying to find the right scientific service provider.  For this reason, we began collecting Net Promoter Scores (NPS) from our clients and sharing them on supplier storefronts.  

What is a Net Promoter Score?  In 2003 Bain & Company launched a new way to gauge customer loyalty and satisfaction by creating a feedback survey with a single question: “What is the likelihood that you would recommend Company X to a friend or colleague?”  Respondents answer this question on a scale of 0-10, with 10 being extremely likely and 0 being not at all likely.  Based on their response, customers who provide feedback are placed into one of three categories:

NPS-en

  • Promoters (9 or 10) are very satisfied clients who would urge others to buy from/work with the business
  • Passives (7 or 8) are satisfied, but unenthusiastic about their experience
  • Detractors (0-6) are unsatisfied customers who would share negative experiences about the company

 

The total Net Promoter Score is calculated by subtracting the number of detractors from promoters.  Identifying three key groups within a customer base allows for more targeted interaction with clients.  If someone marks a 6 or below, the company can follow up with that person and try to correct what went wrong.  

We took that idea and applied it to our feedback surveys for service providers.  Our rating system now includes detailed reviews contributed by other customers, as well as NPS information on each storefront.  We understand outsourcing decisions aren’t only based on price, but finding a service provider you can trust to conduct experiments vital to the success of your research.  In order to learn about our customers’ experience with a lab we ask the following questions:

  1. What is the likelihood that you would recommend (service provider) to a friend or colleague (0-10)
  2. How satisfied are you with the timeliness of the deliverables (0-10)
  3. How satisfied are you with the quality of the deliverables (0-10)

Integrating information like this on our platform is just one of the many ways Science Exchange provides industry insights that allow you to reduce risk when contracting with external service providers.  To read reviews and find the NPS information for a service provider, click on the Ratings tab on any storefront, as seen here.

Provider NPS image

Science Exchange empowers researchers to work with confidence and make informed outsourcing decisions across all industries. Search our Marketplace to choose from thousands of screened labs and feel free to add a review of your experience.  The unique feedback and NPS data you provide can help other teams find the right service provider for them.   

Find the right service provider for you and start your project today. 

About Science Exchange

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