The New Science Exchange Dashboard for Requesters

February 2, 2017 | Posted by Team in Company, Education, How To, New Feature |

Researchers requesting services who have recently logged in to your Science Exchange account may have noticed the improvements we have made to your Dashboard! We hope that these changes will make it even easier to communicate with your service providers, manage projects, and compare quotes. Ultimately, our goal is to help you make better decisions, faster, with maximum transparency.

In this post, we summarize what is new in the dashboard for requesters.

 

Request services even more easily

If you have not yet requested services through Science Exchange, the new dashboard makes doing so as easy as possible.  

Use the Marketplace for fastest access to providers. Type keywords into the Marketplace search bar, such as “ELISAs,” “Boston BioSource,” or “Cambridge MA,” to search our network of service providers. Requests are sent directly to the providers, giving you the fastest access to our network.

Enjoy white-glove sourcing with our Concierge service. Ask our Concierge service to find service providers by submitting the short webform. This will engage our Masters- and Ph.D.-trained Sourcing Managers, who will gather quotes from the best service providers for your project.

Dashboard-FTUE-01-1


Track requests at a glance

Spend more time on science, less time monitoring your request status. Once you have made requests, the new Dashboard delivers a consolidated view to help you keep track of:

  • Request status
  • With whom you are working
  • Both Marketplace and Concierge projects

As you can see below, the Dashboard makes it easy to identify and communicate with the people with whom you are working, for each project. If you have experience outsourcing research projects, you know well that better communication is key for obtaining reliable study results.

Dashboard-01-1

 

Brand new to the Dashboard is the addition of the Concierge Requests panel, which allows you to track your submitted projects. Once a Sourcing Manager has been assigned, their contact information will be displayed. Please reach out to your Sourcing Manager directly for updates on your Concierge requests.


Easily find the Marketplace request you are looking for

Once you have submitted numerous requests, you will find it useful to navigate from the Dashboard to the new Marketplace Requests page by clicking on “Marketplace Requests” to view them all. Here, you now have fine control over the way you view and manage your ongoing requests.

Orders
This page enables you to:

  1. Archive: Clean up your view by hovering over an individual request and clicking the archive icon. Archived requests will be excluded from the default view, but can still be found.
  2. Search: Quickly find your existing requests using any keywords.
  3. Filter: Narrow your view to requests of a specific status, or reveal archived orders.
  4. Sort: Arrange your orders either by Request Number (which orders them by creation) or by date of last activity.

Any questions? We would love your feedback on this long-anticipated improvement to our site.
Contact Science Exchange today!

How does Science Exchange rank service providers?

September 28, 2015 | Posted by Keith Osiewicz in How To |

At Science Exchange, we want to make it easier to find the best service providers to help you with your project. Our product development team has built features such as a search box that displays results as you type, and search results that are filterable to help you quickly find what you are seeking. These features are powered by a core search algorithm that references important service provider-specific information to rank the search results.

Blog-search-1

Once you enter a search, the algorithm determines the relevancy of search results based on the keyword you entered. The algorithm then looks at the service provider storefronts that pass through this filter and ranks them based on a service provider score. This score is calculated by looking at the following features:

 

Responsiveness

Because we want requesters to hear back as soon as possible, service providers that respond to requests for quotes in a timely fashion have higher scores. We value providers who have consistently responded to their requests quickly. Plus, it is the polite thing to do. You are never penalized for declining requests. Declining a request is considered responsive behavior.

Productivity

The service provider that regularly and consistently completes orders has a higher score and will rank higher in the search results. Requesters are more comfortable working with proven providers. If you are a provider, learn more about sending your own quotes to help boost your productivity quotient.

Positive Recommendations

At Science Exchange, we offer people the chance to review service providers, and those that have many good reviews are ranked higher in the search results. However, we also take into account how long a service provider has been on Science Exchange. If you request a service from a lab, please write a review after the project is finished. If you are a service provider, please solicit recommendations from the requesters with which you work. You can also ask previous collaborators for endorsement; learn more.

New Lab Boost

We value our long-time Science Exchange service providers, but we also want to introduce new providers to the community effectively. Therefore, new providers receive a rankings boost during the first month after they join Science Exchange. If you are a service provider, take advantage of this boost by responding quickly to any requests and ideally completing projects so that when the boost goes away at the end of the first month, you will still appear high in the search results.

We will continue to optimize the search experience on Science Exchange. Check this blog regularly to stay informed of any changes.

 

Introducing lab tagging

February 26, 2015 | Posted by Becca Swett in Education, How To, Lab Admin Tools, New Feature |

Here at Science Exchange, we aim to enable efficient scientific collaboration. One of the biggest hurdles researchers face on our site is deciding where to send their requests. Conversely, it can be frustrating for lab admins to receive requests outside their capabilities. With that in mind, we are working on improving our search experience. This update will be available at the end of next month.

In preparation for our improved search experience, we’ve launched a tagging feature for labs. Labs can apply tags, such as equipment names, to their services, which will allow researchers to narrow their search to only labs that have the machine they need. Also, labs that have signed agreements with Science Exchange, like our Non-Disclosure Agreement, will receive storefront tags, allowing researchers who require that level of protection to quickly identify appropriate labs.

If you’re a lab admin on Science Exchange, we encourage you to begin tagging your services and storefront now! This will ensure that researchers will be able to find your lab more easily with our new search experience.

Read the rest of this entry »

How To: Use Twitter for Science

January 9, 2014 | Posted by Brianne Villano in How To, Lab Admin Tools |
Screen Shot 2014-01-08 at 6.20.17 PM

My Twitter profile.

Twitter is a magical beast. It can connect people anywhere in the world. It can make or break a brand. It can bring together scientists who might never otherwise meet IRL – in real life.

Many social media channels  – Facebook, Google+, Pinterest, to name a few – accomplish all of those things as well, but each has its own use case, unintentional or designed.

Facebook – generally used for following brands, keeping up with friends and family, being a social resume where new friends can see what movies you have in common, RSVPing to events, etc.

Google+ – highly cerebral chats (if you know where to look) especially where science is concerned, establishing dominance in a field, showcasing your research comprehensively.

Pinterest – where science and art meet, a place to inspire young and old scientists alike by visually stunning research and nature images.

Twitter, however, seems to be an amalgamation of all the rest. Here are a few ways to use Twitter to your benefit.

1) Connect with people doing similar research

By using hashtags centered around research topics you’re either working on or interested in, you can follow along in the current conversations about those topics. Just search for the hashtag(s) you’re interested in and join the conversation. If you’re using a third-party client like Hootsuite or Tweetdeck, you can even save these searches for long-term interest. Read the rest of this entry »

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