Researchers requesting services who have recently logged in to your Science Exchange account may have noticed the improvements we have made to your Dashboard! We hope that these changes will make it even easier to communicate with your service providers, manage projects, and compare quotes. Ultimately, our goal is to help you make better decisions, faster, with maximum transparency.
In this post, we summarize what is new in the dashboard for requesters.
Request services even more easily
If you have not yet requested services through Science Exchange, the new dashboard makes doing so as easy as possible.
Use the Marketplace for fastest access to providers. Type keywords into the Marketplace search bar, such as “ELISAs,” “Boston BioSource,” or “Cambridge MA,” to search our network of service providers. Requests are sent directly to the providers, giving you the fastest access to our network.
Enjoy white-glove sourcing with our Concierge service. Ask our Concierge service to find service providers by submitting the short webform. This will engage our Masters- and Ph.D.-trained Sourcing Managers, who will gather quotes from the best service providers for your project.
Track requests at a glance
Spend more time on science, less time monitoring your request status. Once you have made requests, the new Dashboard delivers a consolidated view to help you keep track of:
- Request status
- With whom you are working
- Both Marketplace and Concierge projects
As you can see below, the Dashboard makes it easy to identify and communicate with the people with whom you are working, for each project. If you have experience outsourcing research projects, you know well that better communication is key for obtaining reliable study results.
Brand new to the Dashboard is the addition of the Concierge Requests panel, which allows you to track your submitted projects. Once a Sourcing Manager has been assigned, their contact information will be displayed. Please reach out to your Sourcing Manager directly for updates on your Concierge requests.
Easily find the Marketplace request you are looking for
Once you have submitted numerous requests, you will find it useful to navigate from the Dashboard to the new Marketplace Requests page by clicking on “Marketplace Requests” to view them all. Here, you now have fine control over the way you view and manage your ongoing requests.
This page enables you to:
- Archive: Clean up your view by hovering over an individual request and clicking the archive icon. Archived requests will be excluded from the default view, but can still be found.
- Search: Quickly find your existing requests using any keywords.
- Filter: Narrow your view to requests of a specific status, or reveal archived orders.
- Sort: Arrange your orders either by Request Number (which orders them by creation) or by date of last activity.
Any questions? We would love your feedback on this long-anticipated improvement to our site.
Contact Science Exchange today!
For many people who use Science Exchange, a visit to the homepage is the first step in accomplishing their research objective. For requesters, service providers, or anyone using our network, the web experience is a crucial part of each project. With that in mind, we are excited to announce that we have refreshed the site, including an entirely new homepage. We have kept the same handy tools you will need to start and manage your research project, but improved the look and feel of some key pages. Search our marketplace for thousands of Science Exchange Verified Providers and request a quote in minutes. If your project is more specialized, you can partner with one of our staff scientists to find a perfect fit for your research needs with our concierge service. Every project is covered by the Science Exchange Guarantee, ensuring that your research can begin quickly, safely, and with complete IP protection. Science Exchange is an ideal partner for researchers who want to focus on science instead of sourcing, and progress instead of payment terms. We work with the world’s best suppliers to make scientific discovery faster, easier, and more reproducible. Providing scientists with a single relationship which manages compliance, contracts, and payments allows them to focus on the research goal at hand while collaborating with our cutting-edge providers. We think breakthrough discoveries should happen at the rate of science, not protracted negotiation. Take a look at our ever-growing network to explore how we can help with your next project.
Here at Science Exchange, we aim to enable efficient scientific collaboration. One of the biggest hurdles researchers face on our site is deciding where to send their requests. Conversely, it can be frustrating for lab admins to receive requests outside their capabilities. With that in mind, we are working on improving our search experience. This update will be available at the end of next month.
In preparation for our improved search experience, we’ve launched a tagging feature for labs. Labs can apply tags, such as equipment names, to their services, which will allow researchers to narrow their search to only labs that have the machine they need. Also, labs that have signed agreements with Science Exchange, like our Non-Disclosure Agreement, will receive storefront tags, allowing researchers who require that level of protection to quickly identify appropriate labs.
If you’re a lab admin on Science Exchange, we encourage you to begin tagging your services and storefront now! This will ensure that researchers will be able to find your lab more easily with our new search experience.
Read the rest of this entry »
Today, we’re excited to introduce a new, centralized order management experience on Science Exchange, focused on improving collaboration and messaging.
We take feedback from our researchers and labs very seriously and have designed the new order management experience with your input in mind. The new design, which went live earlier today, moves messaging front and center and introduces a timeline of all events.
A collaborative workspace
The new workspace allows researchers and lab members to intuitively collaborate on orders. Any member of the lab can see all messages on an order, enabling multiple members of the same lab to coordinate easily and efficiently under this team view. Everyone who has access to this order is shown on the righthand side.
Communication is key
Since open communication between researcher and lab is of utmost importance, the new order page focuses heavily on messaging. Messages and files can be sent during any stage of an order, from the top of any page. Users can start sending messages as soon as a request is posted, and continue sending them even after an order is complete. As always, there is no limit on the size or quantity of uploaded files. All messages and files appear in the main Timeline tab, along with all other events.
Keep track of your order
It can be difficult to keep track of research projects, so we’ve made it easy for you. The main timeline shows everything that has happened in reverse chronological order. You can always reference the order status indicator in the upper right hand corner. All available actions, like shipping samples or accepting a quote, are shown below the indicator for easy access.
Easy access to the latest details
Because research projects are updated regularly, we’ve added the Order Details tab. Here, you can always see the latest version of the order, no matter what state it is in. You can also download quote summaries and billing documents from the Files tab.
We think you will find that the rest of your overall workflow is largely the same, just more beautiful and intuitive. As of this morning, all orders will reflect the changes. If you have any questions, please don’t hesitate to reach out to us at firstname.lastname@example.org or share feedback.
About the author
Becca joined as Science Exchange’s first Product Manager, excited to help bring efficiency to scientific research. She previously launched SurveyMonkey Enterprise and WePay Canada. She has a degree from Stanford in Mathematical & Computational Science and enjoys cooking and home improvement in her spare time.
Just a few weeks ago, we introduced you to our new quotes with line items. There has already been another exciting development for the site and we want to share that with you as well!
Lab-Initiated Quotes, or LIQs (“licks”) as we affectionately call them, are a way for any lab to begin their interaction with a researcher by sending a quote directly to them, whether they are already on Science Exchange or not. Some terrific applications for LIQs are in cases when you’ve been discussing the scope of work with a researcher over email or the phone and want to send them a quick quote so they can accept and get the ball rolling on the project as soon as possible. Read the rest of this entry »
This has been an incredible year for Science Exchange. Our team has grown and our site is continually improving based on feedback we receive every day from researchers and lab admins alike.
Our newest feature was one of the most commonly requested from the lab admins on our site. It began as a discussion with the Lab Advisory Board – the LAB for short.
Previously, lab admins were able to submit text in a large description box, upload any pertinent files (like their institution quotes that included line items), and a price for the project. So in order to make the quoting process more flexible and intuitive, we’ve built line items into our existing quote system.
Labs are now able to generate their own line items within Science Exchange!
Read the rest of this entry »
We are proud to announce that we have just launched our largest product update ever – our newly designed Laboratory Storefront platform which consolidates lab management tools in order to optimize project management and internal workflow for Science Exchange laboratories.
Our vision for Science Exchange has always been to improve the efficiency of scientific research through tools that promote collaboration. We’ve spent the past three years towards this goal, building a marketplace for researchers to search and order over 2000 experiments, and helping labs to promote and manage these services online. The Laboratory Storefront is a critical step towards streamlining and improving our laboratories’ internal processes.
Read the rest of this entry »
In modern life, dissemination of information is largely digital. So the ability to quickly share that information is a necessity, especially for efficient research collaborations.
At Science Exchange, we receive feedback for site improvements daily and a consistent request was the file uploader. This was an opportunity to significantly upgrade a feature that would have a big impact on your experience and every order that goes through the site. Check out the changes!
1) Drag and Drop
Drag any file from your computer’s hard drive and drop it into the field to upload, or click the “Choose File” button and select your file that way.
Read the rest of this entry »
Scientists, among most other professions, know that reputation is the key to a sustainable career. Every time you publish your latest research, you’re putting your life’s work out in the world for public consumption. Similarly, every time you order or perform an experimental service on Science Exchange, you are putting your name out there and saying, “this work represents who I am as a scientist,” and we think you should be rewarded for that.
So, Science Exchange has implemented new facility metrics! The reviews have changed and the way we display our metrics have changed – let’s go through them.
Every time a project is completed, both the requester and the provider have the opportunity to rate and review each other. Our previous system was a 1-5 star scale, and our data showed that the majority of the ratings fell on one end or the other. Therefore, we upgraded to the binary review system below. The percentage of positive ratings received are shown as a part of the search results and on each individual facility page.
There are two contributions for each review:
- The user can choose that yes, you would work with your project partner again, or no, you would not.
- A user can also leave a comment describing their experience working with their project partner. A requester’s comment is then viewable on their provider’s facility page, and a provider’s comment is then viewable on their requester’s profile page.
Our previous blog post on increasing provider search rank went into great detail about the importance of completing projects through Science Exchange and how they affect search rank. Each completed project on Science Exchange improves a provider’s rank, and those completed projects are now visible directly in the search results:
As a requester, you know immediately whether the facility has a proven track record of successfully completing projects on the site, and as a provider, you are able to showcase that track record of success.
Endorsements are ways to give merit to a facility if you haven’t yet worked with them on Science Exchange, but have worked with them outside of Science Exchange in the past.
Endorsements are also an easy way to bump facility search rankings. Share a facility link with whomever you wish, and they can endorse that facility at any time by visiting the page and clicking the blue “Endorse This Facility” button in the sidebar.
Future versions will include the ability to filter search results even further based on all these criteria.
We’re really excited about continuing to improve our metrics, implementing new ways to search for the experimental services you need, filtering providers based on your individual criteria, and giving service providers the opportunity to generate even more revenue and showcase their expertise. If you have any questions or feedback, please leave a comment below and we’ll be happy to chat!