Science Exchange Releases Latest Version of its Enterprise Dynamic Report Tool

September 11, 2017 | Posted by Team in New Feature |

Latest release gives enterprise clients access to real-time data to improve reporting and decision-making for outsourced R&D investments

Dynamic Report Tool

PALO ALTO CA, Sept. 11, 2017 – Demonstrating the company’s commitment to support its clients’ growth plans by optimizing data aggregation and business intelligence, Science Exchange, the world’s leading and most secure platform for outsourced research and development (R&D), recently released the latest version of its enterprise dynamic report tool. The tool enables Science Exchange’s enterprise clients, including some of the world’s top pharma and biotech companies, to perform real-time tracking of key performance indicators (KPIs) related to their outsourced R&D investments.

“The Science Exchange enterprise dynamic report gives me the ability to tease out diverse suppliers and export spend data. Our procurement management team has been thrilled with the report,” said Gregory Smith, Associate Director, Indirect R&D Procurement, Teva Pharmaceuticals Industries, Ltd.

This latest enterprise dynamic report update allows enterprise clients like Teva Pharmaceuticals Industries, Ltd., to:

  • Track spend, budget performance, and outsourcing efficiency in real time;
  • Gain visibility into service provider performance metrics; and
  • Better assess efficiency of outsourced R&D programs.

“With this dynamic reporting tool, our enterprise clients are able to gain a whole new understanding of category-specific purchasing behaviors within their organizations. R&D and procurement leaders can receive and proactively analyze – in real time – data and business intelligence that can help them quickly assess the performance and impact of their outsourced R&D programs, ” said Elizabeth Iorns, Ph.D., co-founder and CEO of Science Exchange. “Science Exchange helps our clients make data-driven business decisions, while at the same time giving researchers quick and secure access to more than 2,500 scientific service providers – allowing researchers to focus on innovation and discovery.”

Learn more about enterprise partnerships with Science Exchange, and request a demo of our private marketplaces for outsourced R&D:
www.scienceexchange.com/enterprise

 

Privacy Shield Certification Shows Our Commitment to Protecting Customer Data

July 20, 2017 | Posted by Team in New Feature, News |

Science Exchange First & Only R&D Outsourcing Platform to Receive EU-U.S. Privacy Shield Framework Certification

PALO ALTO CA, July 20, 2017 – Science Exchange today announced that it is the first and only R&D outsourcing platform to receive EU-U.S. Privacy Shield Framework certification from the U.S. Department of Commerce. This certification demonstrates the company’s commitment to the protection and privacy of sensitive data shared by its customers and scientific service providers on the Science Exchange platform.

Designed by the U.S. Department of Commerce, the European Commission and Swiss Administration, the EU-US Privacy Shield Framework provides companies with a method to conform to data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic business. This new framework replaces the EU-U.S. Safe Harbor program.

“The privacy and security of data for scientific research is a top priority for our customers and service providers, and we saw this certification as an important step for Science Exchange, especially in light of recent cyberattacks that affected companies across the healthcare and biopharma industries,” said Elizabeth Iorns, Ph.D., co-founder and CEO of Science Exchange. “The thousands of companies that use the Science Exchange platform can be assured that we are committed to the protection of the personal and scientific data entrusted to us.”

To receive EU-U.S. Privacy Shield Framework certification, companies must commit to a range of data management requirements, including that they will:

  • Inform individuals about how their data is processed
  • Maintain data integrity and purpose limitation
  • Ensure accountability for data transferred to third parties
  • Review and certify that all requirements are met on an annual basis

In addition to being the only R&D outsourcing platform with EU-U.S. Privacy Shield Framework certification, Science Exchange is also SOC 2 compliant, which validates that the company meets standardized criteria for managing data privacy and security – a certification that is increasingly required by regulators and auditors. Science Exchange is also ISO 9001 certified, which recognizes that the company adheres to strict quality management principles and maintains a consistent quality assurance program.

For more details about the EU-U.S. Privacy Shield Framework, the certification process, or to view a list of participating companies, visit www.privacyshield.gov.

Read more about our certifications ensuring data security, quality management and privacy at www.scienceexchange.com/compliance.

 

Media contact:

Kerry Metzdorf
Big Swing Communications
978-463-2575
[email protected]

New Feature for Requesters: Add Collaborators to Your Order

June 1, 2017 | Posted by Team in New Feature |

by Elizabeth Iorns, Co-Founder & CEO, Science Exchange

Science, by its very nature, lends itself to collaboration. At Science Exchange, we endeavor to make discovery and access to scientific services as easy as possible – while also improving researchers’ ability to collaborate effectively.

With that goal in mind, we have released the Requester Collaboration feature. This feature allows requesters of scientific services to invite and manage additional collaborators for a project.

Examples of collaborators include:

  • A member of your organization’s accounting team who needs to view the project to make payment.
  • A colleague helping you to work through the project details with the service provider.
  • An administrator seeking a high level overview of research activities of their organization on Science Exchange.

The new feature will enable:

  • Intuitive addition of collaborators to existing projects
  • Transparent communication between collaborating requesters and the service provider
  • Easy transfer of ownership between requesters/collaborators

We will continue to listen to our users and bring new features to our platform to facilitate scientific discovery. To learn more about the Requester Collaboration Feature, view our video demo or check out the Q&A below. If you’d like a personal demo of this feature or the Science Exchange marketplace, submit a request here.

Requester Collaboration Feature Video Demo

 

Requester Collaboration Feature Q&A

What can collaborators do?

Invited collaborators will see the order on their Science Exchange Dashboard. The collaborator can access the order page, post messages, accept quotes, and mark orders as completed.

How will collaborators be notified?

Collaborators will get email notifications regarding new messages that have been posted to the order page. They can also reply to the new message email notification from their inbox and the response will be posted to the order page. However, they will not get email notifications when the provider generates a quote for the request or that the order has been completed.

How does this change what the primary Requester can do?

There are no changes for the primary Requesters — they can still do everything, e.g., post messages, accept quotes, and mark orders as completed. As the primary Requester, you will also be notified via email of main updates regarding the order, e.g., messages, quotes submitted, quotes accepted, provider completing the order. However, you can transfer the ownership of the order to a collaborator so that they become to primary Requester.

How do I invite a collaborator?

  1. Go to the order page
  2. On the right-hand side, under “Researchers,” you’ll see a link called “Manage.” Click on that link.
  3. Enter your collaborator’s email and then invite them.
  4. The collaborator will get an email from Science Exchange with the invitation. They should click on the green button in the email.
  5. The collaborator will (sign up for a Science Exchange account, and then) arrive at the order page.
  6. Collaborator can post messages, accept quote, mark order as complete.

How do I transfer ownership of the order to my collaborator?

  1. Go to the order page
  2. On the right-hand side, under “Researchers,” you’ll see a link called “Manage.” Click on that link.
  3. You’ll see your collaborator’s name. Click on the blue “Make Owner” link.

Still have questions?

We’re happy to help! Contact us here with your questions.

Keeping your information secure with SOC 2-compliant IT infrastructure

March 1, 2017 | Posted by Diana Truong in New Feature |

If you have ever felt reluctant to outsource projects to a service provider because you are worried about sharing proprietary information, you should know that Science Exchange’s mission is to help assuage those concerns. Our dedicated Legal and Engineering teams obtain all of the certifications and meet all the regulatory requirements that your businesses require.

SOC 2 Certification

Recently, Science Exchange was granted SOC 2 certification (Service Organization Control 2, Type 2), a strenuous test and report on the effectiveness of a service organization’s controls. This meant that external auditors reviewed many of the critical processes in our business to make sure our systems complied with five key principles.

Principles of SOC 2 compliance:

  • Security: Access to our system requires authorization.
  • Availability: Our system operates as we have committed.
  • Processing integrity: Processing occurs completely, on time, accurately, and when authorized.
  • Confidentiality: Information designated as “confidential” is specifically protected.

You can read more details on these principles and their implementation on the official SOC 2 page.

What does SOC 2 certification mean for Science Exchange users?

Any information shared through the Science Exchange website or via email to a scienceexchange.com address is kept completely confidential.

Examples of information we keep confidential:

  • Proposed experiments and collaborations
  • Information on proprietary (i.e., unpublished) materials and methods
  • Experimental results/data
  • Personal identifying information
  • Financial information and payment details

Of course, SOC 2 Type 2 certification is an ongoing process. We will be audited again and again to make sure that your contractual agreements executed with Science Exchange, as well as any revisions to it, remain confidential. We will periodically test our systems for vulnerability and unauthorized access, and we will regularly back up data, keeping backup logs readily available. These are just a few examples of the tireless work we do to minimize the risk inherent in outsourced R&D, helping you advance their research faster.

Visit and bookmark our Compliance page to stay abreast of Science Exchange’s ongoing commitment to your security.

The New Science Exchange Dashboard for Requesters

February 2, 2017 | Posted by Team in New Feature |

Researchers requesting services who have recently logged in to your Science Exchange account may have noticed the improvements we have made to your Dashboard! We hope that these changes will make it even easier to communicate with your service providers, manage projects, and compare quotes. Ultimately, our goal is to help you make better decisions, faster, with maximum transparency.

In this post, we summarize what is new in the dashboard for requesters.

 

Request services even more easily

If you have not yet requested services through Science Exchange, the new dashboard makes doing so as easy as possible.  

Use the Marketplace for fastest access to providers. Type keywords into the Marketplace search bar, such as “ELISAs,” “Boston BioSource,” or “Cambridge MA,” to search our network of service providers. Requests are sent directly to the providers, giving you the fastest access to our network.

Enjoy white-glove sourcing with our Concierge service. Ask our Concierge service to find service providers by submitting the short webform. This will engage our Masters- and Ph.D.-trained Sourcing Managers, who will gather quotes from the best service providers for your project.

Dashboard-FTUE-01-1


Track requests at a glance

Spend more time on science, less time monitoring your request status. Once you have made requests, the new Dashboard delivers a consolidated view to help you keep track of:

  • Request status
  • With whom you are working
  • Both Marketplace and Concierge projects

As you can see below, the Dashboard makes it easy to identify and communicate with the people with whom you are working, for each project. If you have experience outsourcing research projects, you know well that better communication is key for obtaining reliable study results.

Dashboard-01-1

 

Brand new to the Dashboard is the addition of the Concierge Requests panel, which allows you to track your submitted projects. Once a Sourcing Manager has been assigned, their contact information will be displayed. Please reach out to your Sourcing Manager directly for updates on your Concierge requests.


Easily find the Marketplace request you are looking for

Once you have submitted numerous requests, you will find it useful to navigate from the Dashboard to the new Marketplace Requests page by clicking on “Marketplace Requests” to view them all. Here, you now have fine control over the way you view and manage your ongoing requests.

Orders
This page enables you to:

  1. Archive: Clean up your view by hovering over an individual request and clicking the archive icon. Archived requests will be excluded from the default view, but can still be found.
  2. Search: Quickly find your existing requests using any keywords.
  3. Filter: Narrow your view to requests of a specific status, or reveal archived orders.
  4. Sort: Arrange your orders either by Request Number (which orders them by creation) or by date of last activity.

Any questions? We would love your feedback on this long-anticipated improvement to our site.
Contact Science Exchange today!

Science Exchange is ISO 9001 Certified

September 16, 2016 | Posted by Christina Cordova in New Feature |

Science Exchange is proud to announce that we are now ISO 9001 certified. The Science Exchange team has always been invested in building a culture of continual improvement, and the work to get ISO certified underscores our commitment to delivering the highest quality services to our clients. The International Organization for Standardization (ISO) is the world’s largest facilitator of international standards and supervises national quality management system standards in over 150 countries.

What does an ISO Quality Management System (QMS) do?

A successful QMS system ensures that all aspects of business processes are efficient and responsive to organizational or client needs. Our rigorous QMS requires Science Exchange to adhere to certain standards and procedures which ensure fulfillment of our customer’s requirements. These guidelines provide us with a method of demonstrating our capability to provide services that ensure compliance with any and all applicable regulations across the globe, while continuously improving customer satisfaction.

What does ISO certification mean for our partners and customers?

Rigorous auditing conducted by an independent third party means doing business with Science Exchange secures a high level of quality assurance at every stage of your project. ISO compliance ensures we are working with consistent and effective methods, and that improving customer happiness is an ongoing goal for the entire team. These certification standards require continuous improvement and internal review; engaging clients for feedback and identifying areas of improvement will always be integral to our company philosophy.

ISO certification is just one initiative in our commitment to provide high-quality service to current and future partners. Visit Science Exchange and start your project today.

Visit Science Exchange and See Our New Look!

February 25, 2016 | Posted by Team in New Feature |

For many people who use Science Exchange, a visit to the homepage is the first step in accomplishing their research objective. For requesters, service providers, or anyone using our network, the web experience is a crucial part of each project. With that in mind, we are excited to announce that we have refreshed the site, including an entirely new homepage. We have kept the same handy tools you will need to start and manage your research project, but improved the look and feel of some key pages. Search our marketplace for thousands of Science Exchange Verified Providers and request a quote in minutes. If your project is more specialized, you can partner with one of our staff scientists to find a perfect fit for your research needs with our concierge service. Every project is covered by the Science Exchange Guarantee, ensuring that your research can begin quickly, safely, and with complete IP protection. Science Exchange is an ideal partner for researchers who want to focus on science instead of sourcing, and progress instead of payment terms. We work with the world’s best suppliers to make scientific discovery faster, easier, and more reproducible. Providing scientists with a single relationship which manages compliance, contracts, and payments allows them to focus on the research goal at hand while collaborating with our cutting-edge providers. We think breakthrough discoveries should happen at the rate of science, not protracted negotiation. Take a look at our ever-growing network to explore how we can help with your next project.Screen Shot 2016-02-25 at 4.34.47 PM

Introducing lab tagging

February 26, 2015 | Posted by Becca Swett in New Feature |

Here at Science Exchange, we aim to enable efficient scientific collaboration. One of the biggest hurdles researchers face on our site is deciding where to send their requests. Conversely, it can be frustrating for lab admins to receive requests outside their capabilities. With that in mind, we are working on improving our search experience. This update will be available at the end of next month.

In preparation for our improved search experience, we’ve launched a tagging feature for labs. Labs can apply tags, such as equipment names, to their services, which will allow researchers to narrow their search to only labs that have the machine they need. Also, labs that have signed agreements with Science Exchange, like our Non-Disclosure Agreement, will receive storefront tags, allowing researchers who require that level of protection to quickly identify appropriate labs.

If you’re a lab admin on Science Exchange, we encourage you to begin tagging your services and storefront now! This will ensure that researchers will be able to find your lab more easily with our new search experience.

Read the rest of this entry »

Improved Collaboration on Science Exchange

November 17, 2014 | Posted by Becca Swett in New Feature |

Today, we’re excited to introduce a new, centralized order management experience on Science Exchange, focused on improving collaboration and messaging.

We take feedback from our researchers and labs very seriously and have designed the new order management experience with your input in mind. The new design, which went live earlier today, moves messaging front and center and introduces a timeline of all events.

A collaborative workspace

The new workspace allows researchers and lab members to intuitively collaborate on orders. Any member of the lab can see all messages on an order, enabling multiple members of the same lab to coordinate easily and efficiently under this team view. Everyone who has access to this order is shown on the righthand side.

Researcher - RFQ

 

Communication is key

Since open communication between researcher and lab is of utmost importance, the new order page focuses heavily on messaging. Messages and files can be sent during any stage of an order, from the top of any page. Users can start sending messages as soon as a request is posted, and continue sending them even after an order is complete. As always, there is no limit on the size or quantity of uploaded files. All messages and files appear in the main Timeline tab, along with all other events.

Researcher - order - message

 

Keep track of your order

It can be difficult to keep track of research projects, so we’ve made it easy for you. The main timeline shows everything that has happened in reverse chronological order. You can always reference the order status indicator in the upper right hand corner. All available actions, like shipping samples or accepting a quote, are shown below the indicator for easy access.

Status line up

 

Easy access to the latest details

Because research projects are updated regularly, we’ve added the Order Details tab. Here, you can always see the latest version of the order, no matter what state it is in. You can also download quote summaries and billing documents from the Files tab.

We think you will find that the rest of your overall workflow is largely the same, just more beautiful and intuitive. As of this morning, all orders will reflect the changes. If you have any questions, please don’t hesitate to reach out to us at [email protected] or share feedback.

 

About the author

Becca joined as Science Exchange’s first Product Manager, excited to help bring efficiency to scientific research. She previously launched SurveyMonkey Enterprise and WePay Canada. She has a degree from Stanford in Mathematical & Computational Science and enjoys cooking and home improvement in her spare time.

New Feature: Lab-Initiated Quotes (LIQs)

July 29, 2014 | Posted by Brianne Villano in New Feature |

Just a few weeks ago, we introduced you to our new quotes with line items. There has already been another exciting development for the site and we want to share that with you as well!

Lab-Initiated Quotes, or LIQs (“licks”) as we affectionately call them, are a way for any lab to begin their interaction with a researcher by sending a quote directly to them, whether they are already on Science Exchange or not. Some terrific applications for LIQs are in cases when you’ve been discussing the scope of work with a researcher over email or the phone and want to send them a quick quote so they can accept and get the ball rolling on the project as soon as possible. Read the rest of this entry »

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