New Feature: Facility & Project Metrics

December 4, 2013 | Posted by Brianne Villano in Lab Admin Tools, New Feature |

Scientists, among most other professions, know that reputation is the key to a sustainable career. Every time you publish your latest research, you’re putting your life’s work out in the world for public consumption. Similarly, every time you order or perform an experimental service on Science Exchange, you are putting your name out there and saying, “this work represents who I am as a scientist,” and we think you should be rewarded for that.

So, Science Exchange has implemented new facility metrics! The reviews have changed and the way we display our metrics have changed – let’s go through them.

rating-icon Reviews

Every time a project is completed, both the requester and the provider have the opportunity to rate and review each other. Our previous system was a 1-5 star scale, and our data showed that the majority of the ratings fell on one end or the other. Therefore, we upgraded to the binary review system below. The percentage of positive ratings received are shown as a part of the search results and on each individual facility page.

ratingreview.png

There are two contributions for each review:

  • The user can choose that yes, you would work with your project partner again, or no, you would not.
  • A user can also leave a comment describing their experience working with their project partner.  A requester’s comment is then viewable on their provider’s facility page, and a provider’s comment is then viewable on their requester’s profile page.

complete-icon Completed Projects

Our previous blog post on increasing provider search rank went into great detail about the importance of completing projects through Science Exchange and how they affect search rank. Each completed project on Science Exchange improves a provider’s rank, and those completed projects are now visible directly in the search results:

pcr results.png

As a requester, you know immediately whether the facility has a proven track record of successfully completing projects on the site, and as a provider, you are able to showcase that track record of success.

endorse-icon Endorsements

Endorsements are ways to give merit to a facility if you haven’t yet worked with them on Science Exchange, but have worked with them outside of Science Exchange in the past.

facility page.png

Endorsements are also an easy way to bump facility search rankings. Share a facility link with whomever you wish, and they can endorse that facility at any time by visiting the page and clicking the blue “Endorse This Facility” button in the sidebar.

Future versions will include the ability to filter search results even further based on all these criteria.

We’re really excited about continuing to improve our metrics, implementing new ways to search for the experimental services you need, filtering providers based on your individual criteria, and giving service providers the opportunity to generate even more revenue and showcase their expertise. If you have any questions or feedback, please leave a comment below and we’ll be happy to chat!

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