Help Center

Tips on using Science Exchange for R&D services.

Requesters: How do I place a repeat order?

HELP FOR REQUESTERS How do I place a repeat order? Watch this video, or follow the steps below: https://www.youtube.com/watch?v=kekxQD1xI3c To place a repeat order, find the initial order in your Requests tab. Click on the “Repeat Order” button. This will create a request page that has all of your original request details. Clicking on “Generate […]

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Requesters: How do I collaborate with my colleagues on an order page?

HELP FOR REQUESTERS How do I collaborate with my colleagues on an order page? Follow the steps below: Go to the order page. On the right-hand side, find the Collaborators section and click the Settings icon. 3. In the popup modal, enter your collaborator’s email and select whether they should have “edit” or “view” access […]

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Requesters: How do I communicate on Science Exchange?

HELP FOR REQUESTERS How do I communicate on Science Exchange? We provide a comprehensive project management platform. Once you’ve submitted a request to a specific Provider, you’ll have an order management page that is private between yourself, the Provider, and your collaborators. On this page, you can communicate as shown in the screenshot below to […]

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Requesters: How do I upload a file?

HELP FOR REQUESTERS How do I upload a file? The order page serves as a centralized, secure location for storing and exchanging files and documents, such as relevant publications, images, legal agreements, and results. 1. You can upload documents to your messages on the order timeline by clicking the Attach File icon within the box […]

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