Help Center

Tips on using Science Exchange for R&D services.

Requesters: How do I place a repeat order?

HELP FOR REQUESTERS How do I place a repeat order? Watch this video, or follow the steps below: https://www.youtube.com/watch?v=kekxQD1xI3c To place a repeat order, find the initial order in your Requests tab. Click on the “Repeat Order” button. This will create a request page that has all of your original request details. Clicking on “Generate […]

Read More…

Requesters: How do I collaborate with my colleagues on an order page?

HELP FOR REQUESTERS How do I collaborate with my colleagues on an order page? Watch this video, or follow the steps below: https://www.youtube.com/watch?v=kekxQD1xI3c Go to the order page. On the right-hand side, find the REQUESTER box and click on “Add requester.” Enter your collaborator’s email. Check the “Administrator on order” box if you’d like your collaborator to have […]

Read More…

Requesters: How do I communicate on Science Exchange?

HELP FOR REQUESTERS How do I communicate on Science Exchange? We provide a comprehensive project management platform. Once you’ve submitted a request, you’ll have an order management page that is private between yourself, the Provider, and your collaborators.   You can: •   Discuss your project with the Provider (1) •   Privately communicate with Science Exchange […]

Read More…

Requesters: How do I upload a file?

HELP FOR REQUESTERS How do I upload a file? The order page serves as a centralized, secure location for storing and exchanging files and documents, such as relevant publications, images, legal agreements, and results. 1. You can upload documents to your messages on the order timeline by clicking the “Attach file to your message” button. […]

Read More…