Help Center

Tips on using Science Exchange for R&D services.

Providers: Payment destinations

HELP FOR PROVIDERS Payment destinations Create a payment destination (Settings) Add a payment destination (Quote) Select a payment destination Edit a payment destination Payment method(s)   Create a payment destination (Settings) When you are creating a quote, you will be required to add a payment destination. This enables you to dictate where you wish to […]

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Providers: What are assessments and how do I complete them?

Help Center

HELP FOR PROVIDERS What is Evident™? What are Provider compliance assessments and how do I complete them?  What is Evident™? What are Provider Compliance Assessments? To meet requirements of client organizations, Providers are able to complete assessments covering Animal Welfare, Human Biological Samples, GxP, Information Security, etc., using our new feature, Evident™ standardized compliance assessment. […]

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Providers: How can I manage milestones and upfront payments?

Help Center

HELP FOR PROVIDERS How to manage upfront payment and milestones Adding Milestones to a Request You are able to add upfront payments and milestones during the quoting phase of a request. This functionality allows, you, as a provider to fulfill and bill throughout the duration of a project, rather than entirely upon completion.  Prior to […]

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Providers: Format text on your Storefront with Markdown

HELP FOR PROVIDERS Format text on your Storefront with Markdown Science Exchange supports a syntax called Markdown that allows you to format your Storefront and Service descriptions. You can add headers, lists, bold or italicize text, add links and more, which can help when  your Lab Summary or Service Descriptions are heavy with content. Some […]

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Providers: How can reviews and endorsements boost my rankings?

HELP FOR PROVIDERS How can reviews and endorsements boost my rankings? Search rankings are boosted by the number of orders completed, % positive reviews & ratings, as well as endorsements. Whenever an order is marked complete on Science Exchange, the requester has the opportunity to leave a review. Another factor that influences search rankings is […]

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Providers: Why is my service pending?

HELP FOR PROVIDERS Why is my service pending? To add new experimental services: Begin typing your experiment name in the “Name” field. Choose the closest match from the drop-down service list that appears. If no appropriate matches  appear, try synonyms or acronyms of the experiment name. Remember that anything you list in the service description […]

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Providers: How do I add Lab Members?

HELP FOR PROVIDERS How do I add Lab Members? 1. From your “Requests and Orders” page, click the “Settings” tab.   2. Select the “Lab Members” tab, then click the Add Lab Members button. You can add anyone with a Science Exchange account.*   Type in their name and select the correct user from the […]

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Providers: How do I add and edit Services?

HELP FOR PROVIDERS How do I add and edit Services? The Services section is the most important area of your Storefront. To add services, go to your Storefront and press the blue “Customize” button in the upper right corner. Then, choose the the “Customize Service” section and click the green “Add Service” button. The “Add […]

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Providers: How do I manage and optimize my Provider Profile?

HELP FOR PROVIDERS How do I manage and optimize my Storefront? You have full control over the information listed on your Storefront. To start editing your Storefront, sign in and click the “Storefront” tab, and then the blue “Customize” button in the upper right hand corner, as seen below.               […]

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