Help Center

Tips on using Science Exchange for R&D services.

Requester: Does Science Exchange trade in foreign/ international currencies?

HELP FOR REQUESTERS Does Science Exchange trade in foreign/ international currencies? Science Exchange issues invoices in the same currency requested on the quote.  We accept the following methods of payment: Credit card – Please visit your order page’s Billing tab to make a secure credit card payment. You may also call to make a credit […]

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Help for Providers

NOTICE: PROVIDERS ARE NOW REQUIRED TO SUBMIT INVOICES BY EMAIL IN ORDER TO GET PAID. VIEW DETAILS >> HELP FOR PROVIDERS Search the help center: type in your question or keywords in the search box. Become a Science Exchange Provider What is Science Exchange and how does it work? Who are the customers? Is there […]

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Help for Requesters

Notice of email address change for PO submission HELP FOR REQUESTERS Search the help center: type in your question or keywords in the search box. Get started How Science Exchange works Science Exchange advantages  Create an account Navigate your dashboard Navigate the Request page Create a Request Submit a new Request Project description best practices […]

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Requester: I am not happy with the work completed. What should I do?

HELP FOR REQUESTERS Disputing completed work If the provider did not complete your order according to their statement of work outlined in their quote,  please click the “contact Science Exchange” link on the order completion timeline event — this will open a popup window on the page where you can message Science Exchange Support with […]

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Requester: How can I download my invoice?

HELP FOR REQUESTERS How can I download my invoice? Once you’ve marked your order as complete, you will receive an email that contains a copy of your invoice.  On the order page, you will be able to download a copy of the invoice. When you invite your colleagues to join the order page they will […]

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Requester: How can I compare quote prices?

HELP FOR REQUESTERS Comparing multiple Quotes Visit your Dashboard. Click into your Request. While on your Request page, you can review multiple quotes side by side. The side-by-side comparison allows you to compare Providers’ rankings, number of completed Orders, Price and Project Duration estimate. (Click “Quote Details” to see specific Quote information for each Provider) […]

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Requester: Now that I’ve accepted my quote, what do I do?

Maintain communication and engagement with the service provider via the order page. Information regarding project details and changes that is captured on the order page serves as an audit trail; in the rare event of a dispute, Science Exchange uses the audit trail to help with arbitration. Type a message to the service provider to get […]

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Requester: How can I send my samples to the service provider?

HELP FOR REQUESTERS How can I send my samples to the provider? After you’ve accepted a quote from a service provider, please post a message to the order page to obtain sample preparation and shipment instructions to ensure that your samples will arrive in good condition.  You can send your samples per your institution’s shipping […]

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Requester: Now that the provider has completed my order, what do I do?

HELP FOR REQUESTERS Work has completed – What happens next Once the provider has completed your order, they will send the invoice to Science Exchange. Orders will automatically move to “Order Completed” status once Science Exchange has received, reviewed, and approved the invoice. Science Exchange will reject incorrect invoices or invoices applied to POs without sufficient funds.  […]

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