Help Center

Tips on using Science Exchange for R&D services.

Requester: Does Science Exchange trade in foreign/ international currencies?

HELP FOR REQUESTERS Does Science Exchange trade in foreign/ international currencies? Science Exchange issues invoices in the same currency requested on the quote.  We accept the following methods of payment: Credit card – Please visit your order page’s Billing tab to make a secure credit card payment. You may also call to make a credit […]

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Help for Providers

NOTICE OF EMAIL ADDRESS CHANGE FOR INVOICE SUBMISSIONS: Effective 9 November 2019 HELP FOR PROVIDERS Search the help center: type in your question or keywords in the search box. Become a Science Exchange Provider What is Science Exchange and how does it work? Who are the customers? Is there a fee to list services on […]

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Help for Requesters

Notice of email address change for PO submission HELP FOR REQUESTERS Search the help center: type in your question or keywords in the search box. Let’s get started! How does Science Exchange work? Why should I use Science Exchange to source and manage R&D services? Is my computer’s web browser compatible with the Science Exchange […]

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Requester: How can I send my samples to the service provider?

HELP FOR REQUESTERS How can I send my samples to the provider? After you’ve accepted a quote from a service provider, please post a message to the order page to obtain sample preparation and shipment instructions to ensure that your samples will arrive in good condition. There are two recommended shipping methods:   1. You […]

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Requester: How can I make a payment?

HELP FOR REQUESTERS How can I make a payment?   Please visit the Billing tab of your order page for payment option details  Science Exchange accepts the following methods of payment: Credit card – Please visit your order page’s Billing tab to make a secure credit card payment. You may also call to make a credit […]

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Requester: Now that the provider has completed my order, what do I do?

HELP FOR REQUESTERS Now that the provider has completed my order, what do I do? Watch this video or follow the steps below: https://youtu.be/H9ezkLPWm5I   Once the provider has completed your order, please review your deliverables within 10 business days and click on the “Review & Confirm” button. Then select the “Confirm Completion” option. Your […]

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Requester: How do I create a shipping label through Science Exchange?

HELP FOR REQUESTERS How do I create a shipping label through Science Exchange? For your convenience, our shipping feature is integrated with the FedEx system* and allows you to create a shipping label through Science Exchange. Once your package is picked up by FedEx, its status will tracked on both yours and the service provider’s […]

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Requester: How can I compare quote prices?

HELP FOR REQUESTERS How can I compare quote prices? Visit your Dashboard. Click into your request. While on your Request page, select “Quotes” tab to review multiple quotes side by side. Watch the video below to view the step-by-step process for comparing quotes:   https://youtu.be/Di_XNV6XEN4 […]

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