Help Center

Tips on using Science Exchange for R&D services.

Requester: Does Science Exchange trade in foreign/ international currencies?

HELP FOR REQUESTERS Does Science Exchange trade in foreign/ international currencies? Science Exchange issues invoices in the same currency requested on the quote.  We accept the following methods of payment: Credit card – Please visit your order page’s Billing tab to make a secure credit card payment. You may also call to make a credit […]

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Help for Providers

NOTICE: PROVIDERS ARE NOW REQUIRED TO SUBMIT INVOICES BY EMAIL IN ORDER TO GET PAID. VIEW DETAILS >> HELP FOR PROVIDERS Search the help center: type in your question or keywords in the search box. Become a Science Exchange Provider What is Science Exchange and how does it work? Who are the customers? Is there […]

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Help for Requesters

Notice of email address change for PO submission HELP FOR REQUESTERS Search the help center: type in your question or keywords in the search box. Let’s get started! How does Science Exchange work? Why should I use Science Exchange to source and manage R&D services? Is my computer’s web browser compatible with the Science Exchange […]

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Requester: How can I send my samples to the service provider?

HELP FOR REQUESTERS How can I send my samples to the provider? After you’ve accepted a quote from a service provider, please post a message to the order page to obtain sample preparation and shipment instructions to ensure that your samples will arrive in good condition.  You can send your samples per your institution’s shipping […]

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Requester: When do I submit payment?

HELP FOR REQUESTERS When do I submit payment? Your payment is due to Science Exchange, Inc. once Science Exchange has received, reviewed, and approved an invoice from the Provider. Orders will automatically move to “Order Complete” status when the invoice is approved. Your net payment term is indicated in your invoice, which you receive after […]

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Requester: How to use a blanket purchase order

HELP FOR REQUESTERS How to use a blanket purchase order   Your dashboard shows all blanket purchase orders (BPOs) that you have access to. Once you are on an RFQ that you are interested in moving forward with follow the following steps to use your BPO to place that order: 1.Click the Place Order button […]

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Requester: Now that the provider has completed my order, what do I do?

HELP FOR REQUESTERS Now that the provider has completed my order, what do I do?   Once the provider has completed your order, they will send the invoice to Science Exchange. Orders will automatically move to “Order Completed” status once Science Exchange has received, reviewed, and approved the invoice. Science Exchange will reject incorrect invoices or invoices […]

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Requester: How can I compare quote prices?

HELP FOR REQUESTERS How can I compare quote prices? Visit your Dashboard. Click into your request. While on your Request page, select “Quotes” tab to review multiple quotes side by side. Watch the video below to view the step-by-step process for comparing quotes:   https://youtu.be/Di_XNV6XEN4 […]

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Requester: How can I view my quote?

HELP FOR REQUESTERS How can I view my quote?   1. Login to your Dashboard and click on the ‘Requests & Orders” tab. Search for a quote that is pending decision. 2. Select the order you want to view. 3. Choose the “Quotes” tab to view the quote. You can also download the quote pdf. […]

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