Help Center

Tips on using Science Exchange for R&D services.

Now that the provider has completed my order, what do I do?

 

Once the provider has completed your order, they will send the invoice to Science Exchange. Orders will automatically move to “Order Completed” status once Science Exchange has received, reviewed, and approved the invoice. Science Exchange will reject incorrect invoices or invoices applied to POs without sufficient funds. 

You will receive an email notification indicating that the order has been completed, and your order timeline will also show an “Order Complete” event.

Order Complete on timeline

Your payment is due to Science Exchange as stated in your invoice. 

If you disagree with the price, deliverables, or the completeness of the order, click “contact Science Exchange” on the order timeline. This will open a popup window where you can contact Science Exchange Support with your request to review order completion.

Notify Science Exchange to reopen order