Help Center

Tips on using Science Exchange for R&D services.

How do I communicate on Science Exchange?

We provide a comprehensive project management platform. Once you’ve submitted a request to a specific Provider, you’ll have an order management page that is private between yourself, the Provider, and your collaborators.

On this page, you can communicate as shown in the screenshot below to define the details of your project, help the Provider create a quote, and help you decide on whether to move forward with placing the order:

1) Click the “Support” icon to contact Science Exchange support.

2) Message the Provider on the order timeline.

3) Messages in the “Private Chat” window are only visible to you and your collaborators, and Science Exchange will not be notified of your response. To contact Science Exchange, please use the ‘Support’ button.

Once you have decided to move forward with a Provider, you can manage all activities and communication related to the project on a dedicated order page. On this page, you can:

  • Discuss your project with the Provider by posting a message to the order timeline. These messages will not be sent to Science Exchange Support. (1)
  • Privately communicate with Science Exchange to get assistance using the Support modal.(2)
  • Use the “Private Chat” tab to communicate with collaborators within your own organization. The messages posted to this tab are not sent to Science Exchange (3).
  • Invite your colleague(s) to collaborate with you and the Provider — click here for detailed instructions on adding collaborators. (4)
How do I communicate options