Improve speed and focus: new Order page layout [ENTERPRISE ONLY*]
We’ve improved our order management experience so that requesters can progress quickly from Request to Order Completion and make decisions cleanly and efficiently.
Changes to the Order page will help you
- Improve communication in all directions. Using new tools on the Order page, you can easily collaborate within your team, message the provider, or contact Science Exchange.
- Streamline order management. The increased clarity with which information is presented on the Order page will allow you to make faster, better decisions through Science Exchange.
- Quickly access support. The new Order Page will provide intuitive access to our support team and relevant Help Center articles.
What’s new:
- New tab layout allows for easy access to all of the critical information related to an order. Tabs include the order timeline, order details, attachments, and your original request.
- Order status information, including milestones and payments, are provided in a succinct Order Summary.
3. Private conversations between requesters and collaborators in the same organization have their own tab and are now clearly separated from support requests.
4. A new Support Modal allows for quick and intuitive access to our support team. In addition, it provides easy access to relevant help center articles.
*The order page features described on this page are available to organizations who have implemented the Science Exchange Enterprise Platform. Contact us if your team would like a quick demo of these Enterprise features and more.