Help Center

Tips on using Science Exchange for R&D services.

Improve speed and focus: new Order page layout [ENTERPRISE ONLY*]

We’ve improved our order management experience so that requesters can progress quickly from Request to Order Completion and make decisions cleanly and efficiently.

Changes to the Order page will help you

  • Improve communication in all directions. Using new tools on the Order page, you can easily collaborate within your team, message the provider, or contact Science Exchange.  
  • Streamline order management. The increased clarity with which information is presented on the Order page will allow you to make faster, better decisions through Science Exchange.
  • Quickly access support. The new Order Page will provide intuitive access to our support team and relevant Help Center articles.

What’s new:

  1. New tab layout allows for easy access to all of the critical information related to an order. Tabs include the order timeline, order details, attachments, and your original request. 
  2. Order status information, including milestones and payments, are provided in a succinct Order Summary.  

3. Private conversations between requesters and collaborators in the same organization have their own tab and are now clearly separated from support requests. 

4. A new Support Modal allows for quick and intuitive access to our support team. In addition, it provides easy access to relevant help center articles. 

support modal

*The order page features described on this page are available to organizations who have implemented the Science Exchange Enterprise Platform. Contact us if your team would like a quick demo of these Enterprise features and more.