We’ve improved our order management experience so that requesters can progress quickly from Request to Order Completion and make decisions cleanly and efficiently.
Changes to the Order page will help you
3. Private conversations between requesters and collaborators in the same organization have their own tab and are now clearly separated from support requests.
4. A new Support Modal allows for quick and intuitive access to our support team. In addition, it provides easy access to relevant help center articles.
*The order page features described on this page are available to organizations who have implemented the Science Exchange Enterprise Platform. Contact us if your team would like a quick demo of these Enterprise features and more.